Frequently Asked Questions (FAQs) About Our AI-Powered Auto Auction Buying System

1. What if the AI system makes a mistake during the car purchasing process?

We understand that the fear of AI errors can be a deterrent for some customers. However, our AI system has been rigorously trained and tested to minimize the possibility of errors. Despite this, we acknowledge that no system is infallible. As a testament to our confidence in our AI, we pledge to cover any losses that may occur due to a mistake made by our system.

2. Can your company cover losses that are the result of auction errors or deceptions?

While we are committed to ensuring our AI performs to the best of its ability, we cannot cover losses arising from auction mistakes or deceptions. These elements are external variables beyond our control. Our responsibility lies within our sphere of influence – our AI system.

3. Is my information safe with your company? Will you share my strategies with competitors?

Your data’s security is a top priority for us. We use cutting-edge security measures to protect your information. Furthermore, we have strict policies in place that prohibit the sharing of your information or strategies with any third party, including competitors. This adherence to data protection norms and international privacy standards guarantees the utmost safety of your data.

4. Can I get references from previous customers who have used your AI system?

We respect the privacy and confidentiality of all our clients. While we are proud of our client base and their satisfaction with our system, it is against our policy to share their identities. This practice ensures that we do not compromise their strategic advantages in the marketplace. We extend the same level of privacy protection to all our clients, including potential ones like you.

5. I’m new to your company. How can I trust your service?

Trust is not given; it’s earned. As a company, we are prepared to walk this journey with you, understanding and addressing your needs, and delivering a service that surpasses your expectations. Our relationship is built on transparency, mutual respect, and a commitment to your success. We aim to make you feel confident and secure in entrusting your business to us.

6. Do you compete my bid against other customers?

No, we do not. We maintain a strict policy of not pitting our customers’ bids against each other. This ensures a fair and independent bidding process for each client to get the best deals possible in their territory. 

6. Which car auctions does your system buy from?

Our AI system is programmed to purchase from every listed auction. This includes but is not limited to Manheim, Adesa, EDGE Pipeline, BacklotCars, ACV Auctions, Openlane, EBlock, and SmartAuction.

7. How does Roxy compare to vAuto Stockwave?

Roxy has significantly more advanced features compared to vAuto Stockwave. Unlike Stockwave, Roxy doesn’t make filtering mistakes and can filter many more intricate details. For instance, Roxy never overlooks a car with frame damage or a negative announcement. You can also filter by line item damages in the Condition Report, assess factors such as the number of keys or the state where it was titled, and other details critical to your decision-making process. All these tasks are performed automatically.

8. How do you determine which cars to buy for us?

Our approach is based on your past sales performance, which acts as a foundational metric. The AI then searches for cars that would be most profitable considering your profit margins, reconditioning costs, and capacity to handle volume. The process is a tad more intricate than this, but that’s the fundamental idea.

9. Is the system easy to use?

Absolutely! Our system is designed for simplicity and efficiency. During the onboarding process, all you need to do is answer five questions, and the AI will handle the rest.

10. Does your system know the errors in MMR (Manheim Market Report) concerning factors like color, mileage, CR grades, and location?

Yes, our system takes in consideration of these details. It understands which cars MMR may not accurately represent and why.

11. Does your system understand the impact of a poor Carfax or AutoCheck report?

Indeed, our AI system comprehends the influence of minor and major accidents on virtually all car models.

12. Does your system know which Condition Report damages offer the best ROI?

Yes, our AI is programmed to recognize which damages are most cost-effective to repair for resale, optimizing your return on investment.

13. Does the system understand the prices of cars in different markets?

Yes, our AI comprehends the price variances of a given car across different regions throughout the country.

14. Does the system know which sellers should be avoided due to a history of manipulating Condition Reports?

Absolutely, we have analyses in place to mitigate risks associated with dishonest sellers and protect our clients from potential fraudulent activities.

15. Do you buy the cars under your company or our company ?

We program the AI to purchase under your company’s name, and you handle the subsequent steps as you usually would when buying a car. We facilitate the purchasing process, while you manage the rest.